How do I redeem my voucher?
You can add a discount voucher to your order when filling in the order details. Under the payment methods you can click "Do you have a voucher?". A box will appear where you can fill in your voucher code. Underneath the voucher details are shown. The amount will be automatically deducted from your order amount.
Our vouchers can only be used in combination with an online payment. Vouchers can never be paid out in cash. The same is valid for vouchers gotten through a stamp card.
How much is the service fee for online orders?
The total price for your order is calculated based on the individual prices per item stated on our website. The stated prices include the statutory value added tax. An additional service fee of 2.4% for the services of EAT.ch in connection with processing the order and customer care services, as well as any delivery costs of the selected restaurant are not included in the product price and are added to the total price of the shopping basket: All additional fees are transparently communicated before the order is being placed
Why do I have to pay service fees?
The service fee of 2.4% of the shopping basket value is calculated for the services of EAT.ch in connection with processing the order and any customer care services.
My online payment failed
If you think the online payment has failed, always check if you have received a confirmation email. This email will enable you to see if your order has been submitted and if the order is already paid for or not.
The confirmation e-mail is directly sent once the payment is complete. This may take a little longer if the payment is being processed by the bank, the credit card company or any other payment company. This can take up to 15 minutes.
If after 15 minutes you still have no confirmation email in your inbox, contact our customer service. They will tell you if the order and the payment have succeeded.
How secure are online payments on EAT.ch?
When processing online payments on EAT.ch, we use secure SSL pages. This means that these pages ensure the protection of your personal and payment details. This way you can be sure that this information is only visible to you and to us, for the processing of your order.
What happens with my online payment after my order was cancelled?
If you cancel your order in time (before the restaurant is proceeding to deliver the order), or when EAT.ch or the restaurant cancels your order, the paid amount will be refunded to your bank account or credit card. Depending on the chosen payment method this process can take up to 10 days maximum. Refunding a credit card or PayPal payment happens within a few minutes.
If you think you're entitled to have your money refunded, always contact our customer service.
If you're too late cancelling the order, and the restaurant already proceeded to deliver it, we cannot refund your payment.
At what rate is my Bitcoin payment settled?
Bitcoin payments are charged at the then current price of our payment provider Bitpay.
How will my Bitcoin payment be refunded if the order is (partially) cancelled?
If you paid for your order using bitcoin and the order is cancelled, the refund is paid back to you in CHF as your original Bitcoin payment was converted into CHF. Therefore the Bitcoin rate at the time of your order, is the rate used for the refund. This amount will be refunded to a regular bank account . In case of a (partial) cancellation, our customer service department will ask for your IBAN account number and the name on this account. The details of the account must match the name with which the original order was placed.