Who responsible for food quality?
EAT.ch is an intermediate and works as channel to send your order to the restaurant. EAT.ch's only responsibility is to send your order to the selected restaurant. This means that we have no influence on the quality of the food or on the delivery service.
If you are not satisfied with your order, contact the restaurant on the phone number provided in the confirmation email. You can also contact our customer service (contact) . We will then try to find a satisfactory solution for you and the restaurant.
The restaurant did not receive my order.
You placed an order on EAT.ch but the selected restaurant says that they have not received the order. In this case contact our customer service. We will immediately check if the order has been confirmed or not by the restaurant. Keep in mind that the transmission of an order can take up to maximum 15 minutes, depending on the restaurant's connection and reactivity.